Program Registration

Ready to Play? Register Now on EssexConnect.ca!

Dive into fun this season! From swimming lessons and aquatic fitness to recreational programs for all ages, your next adventure is just a click away. Select your programs and secure your spot today. 

Registration Dates

How to Register

Please visit essexconnect.ca to register for programs online. You can browse available activities without logging but must have an account to register for activities.  

Create Account 
  1. Go to essexconnect.ca
  2. Click the Sign In/Up Button
  3. Click Join
  4. Enter your email address and click Next. 
  5. Enter login details for the main account holder and click Next.
  6. Enter Personal and Contact Information for the main account holder and click Create Account or Create Accountand Add a Family Member to add additional members of your family at this time.
  7. Click on the activation link in the email sent to you to finish setting up your account. 
 Add Family Members to Account 

If you did not add family members in the account creation process, you can add them later under My Account, this is done by clicking the link Change Information About Family Members.  

Reset Password 

Click on the Sign In/Up button at Essexconnect.ca and then click on the Forgot Your Password? Link. Follow the steps in the email to reset your account password.  
 
If you have any trouble or your account email is incorrect,  call our reception desk staff at 519-776-7336 ext. 1052 for assistance.  

Register for an Activity 
  1. Click the View Activities button on the registration home page. 
  2. Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description. 
  3. Click the Add to My Cart button if you wish to register  for the Activity. 
  4. Next, sign in to your online registration account by entering your Login Name information and Password.  Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart. *Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen). 
  5. Confirm your Activity name, date and time, enrollee and price.
  6. Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express. *Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address. 
  7. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records. 

To register in person, please visit our friendly reception desk staff at the:

  • Essex Recreation Complex (Attached to Essex District High School)
  • 242 Talbot Street North, Essex, Ontario  

Call us at 519-776-7336 ext. 1052 during open hours to register with the assistance of our friendly reception staff. Please have a credit card ready to process payment at the time of registration. 

 


 

Program Cancellations and Withdrawals

To transfer or withdraw from a program, the Program Refund/Credit Request form below must be completed.  

All Refund or Credit Request Forms will be processed according to the procedure outlined within the chart and a submission does not guarantee a refund. Please allow 4 to 6 weeks for refund processing.  

Refunds are provided in accordance with the following policies: 

Refund and Withdrawal Policies

You may withdraw from a program up to and including the 3rd day of the program start date in writing, by
completing a Refund Request Form.

Consideration for refund requests or program cancellations will be given if the request meets the criteria within the Program Transfer and Refund Policy outlined below. All Refund or Credit Request Forms will be processed according to the procedure outlined within the chart and a submission does not guarantee a refund. Please allow 4 to 6 weeks for refund processing. Withdrawal and/or refund requests will not be handled over the phone.

For purposes of refunds, the "Start of the Program" and "Date of Request" refers to the calendar day and must be at least 24 hours prior to the start of the program.

Note: This Policy does not apply to transfers/refunds for Specialty/Leadership/Weekend/Day Camp/1 Day
programs. Please see the Specialty Program Transfer and Refund Policy. 

Program Transfers

Transfers will be permitted if program space is available. You may transfer programs up to and
including the 3rd day of the program.

Situation Details Refund Information Transfer Information
Prior to start of program Written notification is received prior to the program start date Receive a full refund Receive a full Family Account credit towards an alternate program
Day 1 to Day 3 of program Written notification is received on the 1st day of the program up to and including the 3rd day of the program Receive a pro-rated refund minus an administrative fee of $25.00 to a maximum of 40% of the course fee Receive a pro-rated Family Account credit towards an alternate program
After the 3rd lesson Written notification is received after the 3rd day of the program No refund will be issued Receive a pro-rated Family Account credit only if accompanied by a medical note
Program has ended Written notice is received after the program has ended No refund will be issued No transfers will be allowed
Program is cancelled A registrant cannot be accommodated due to insufficient enrolment or other reason Receive a full refund Transfers will be made wherever possible
Participant is removed from the program by Town staff A participant is withdrawn by our staff due to program incompatibility Receive a pro-rated refund Receive a pro-rated Family Account credit

Refund and Withdrawal Policies

You may withdraw from a Specialty/Leadership/Weekend/Day Camp/1 Day program up to 10 business days prior to the program start date in writing, by completing a Refund Request Form. Consideration for refund requests or program cancellations will be given if the request meets the criteria within the Specialty Program Transfer and Refund Policy outlined below. All Refund or Credit Request Forms will be processed on the date received by the Facility Clerk – Refunds according to the procedure outlined within the chart and a submission does not guarantee a refund. Please allow 4 to 6 weeks for refund processing. Requests will not be handled by phone.

For purposes of refunds, the "Start of the Program" and "Date of Request" refers to the calendar day and must be at least 24 hours prior to the start of the program.

Note - Day Camp Field Trips and Hot Lunches are non-refundable once registration has closed

Program Transfers

Transfers will be permitted if program space is available. You may transfer programs up to and including 5 days before the start of the program. Administrative fees may apply.

Situation Details Refund Information Transfer Information
Up to 10 days prior to the start of the program Written notification is received 10 business days or more prior to the program start date Receive a full refund Receive a full credit towards an alternate program
From 9 to 5 days prior to the start of the program Written notification is received 9 to 5 business days or more prior to the program start date Receive a refund minus an admin. fee of $25 to a maximum of 40% of the course fee Receive a full credit towards an alternate program
Less than 5 business days Written notification is received less than 5 business days prior to the program start date No refund will be issued Receive a pro-rated credit minus an admin. fee of $25 to a max. of 25% of the course fee
Day 1 of Program Written notification is received on the day the program has begun up to completion of the program No refund will be issued Receive a pro-rated credit only if accompanied by a medical note
Program has ended Written notice is received after the program has ended No refund will be issued No transfers will be allowed
Program is cancelled A registrant cannot be accommodated due to insufficient enrollment or we cancel your program for other reasons Receive a full refund Transfers will be made wherever possible
Participant is removed from the program by Town staff A participant is withdrawn by our staff due to program incompatibility Receive a pro-rated refund Receive a pro-rated credit

Submit Program Refund/Credit Request 

Written notification using this request form is required to transfer or withdraw from a program. All Refund or Credit Request Forms will be processed on the date received by the Facility Clerk – Refunds according to the procedure outlined within the chart and a submission does not guarantee a refund. Please allow 4 to 6 weeks for refund processing. 

 


 

Rec Giftcard

Give the Gift of Recreation! 

Gift cards are available for purchase and can be used towards any registered program or drop-in activities offered at the Essex Recreation Complex and Maedel Community Centre.

Call 519-776-7336 ext. 1052 or visit the Essex Recreation Complex (242 Talbot St N, Essex, ON) to purchase a gift card. 

Financial Assistance 

Learn more about our financial assistance options

Propose a Program 

Do you have the qualifications and enthusiasm needed to offer a new program?

If so, we'd love to hear from you. Please complete the proposal form with your program ideas. 

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