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Office of the CAO

The Office of the Chief Administrative Officer (CAO) exercises general control and management of the administration of our local government.

The CAO provides strategic direction to the organization in alignment with Council priorities and provisions of the Municipal Act and other legislation.

The six strategic priorities identified in Council's Strategic Plan for 2016-2018 are as follows:

  • Enhance communications and community engagement.
  • Manage the Town's finances and human resources in a responsible manner.
  • Enhance economic development activities through business retention and expansion, attraction of light industrial businesses, and downtown improvements.
  • Manage the Town's infrastructure in a responsible and efficient manner.
  • Promote healthy and active living through recreational and cultural opportunities.
  • Promote a healthy, safe and environmentally conscious community.

The day-to-day business of operating the Town is the responsibility of the CAO, who is the senior manager appointed by Council. The CAO is the head of staff for the municipality and through the various departments is responsible for providing and maintaining essential services.

The CAO also acts as a liaison between staff and Council, providing support in the areas of policy, planning, budgeting, and community development.

The Office of the CAO is also responsible to ensure effective communication with Council and citizens and to attract, retain and develop high-performing staff.

Responsibilities of the Office of the CAO


  • Council liaison
  • Strategic planning
  • Alignment with Council priorities
  • Senior Management Team
  • Public and corporate relations


  • Public communications and media relations
  • Council and committee support
  • Internal communications
  • Corporate advertising
  • Branding and marketing
  • Website and social media management
  • Public consultation and civic engagement
  • Grants and special projects

Human Resources

  • Compensation and benefits
  • HR administration
  • Labour and employee relations
  • Collective bargaining
  • Disability management
  • Health and safety
  • Wellness
  • Recruitment and selection
  • Training and development