Water and Sewer Damage

Water and sewer backups are generally caused by a blockage in the line or unusually heavy rainfall. If you are experiencing a backup, the Town of Essex may need to clear the main sanitary sewer. If the sewer is clear, the Town may advise you to hire a drainage contractor to clear your drain.

What to do if your basement floods

To report a flooded basement or a sewer backup during our regular business hours (Monday to Friday - 8:30 to 4:30), contact us at 519-776-7336 ext. 1100 or report a problem online.

To report an emergency before or after regular business hours or on the weekend, call 519-776-7336 ext. 0.

If you are concerned about an electrical hazard, shut off the electrical power if you can, and contact your hydro company - ELK Energy at 519-776-5291 or Hydro One at 1-800-434-1235.

Call your insurance company as soon as possible and report any property damage caused by the flooding. Make a list of all damaged property. Take photographs of the damaged property and the water problem. If your insurance company believes the Town of Essex is responsible for your property damage, it will make a claim for costs.

Minimizing water damage

Water damage can often be minimized by acting quickly.

If water is backing up from your building drain, avoid flushing the toilet or turning on taps. Call a plumber immediately.

If the water is coming from a leaking water meter, turn off the valve in front of the meter, place a pail beneath the drip, and wrap towels around the leaking spot. Call your hydro company for emergency assistance.

The Town of Essex offers the following additional suggestions:

• Wear protective clothing (overalls, gloves, protective eyeglasses, rubber boots, face mask) to minimize your exposure to bacteria and pollutants.
• Remove valuable items and rugs from the area near the water.
• Use rags or wet vacuums to remove excess water.
• Use fans and dehumidifiers to reduce dampness and speed up the drying process.
• Open windows to release odours and circulate fresh air.

Cleaning up after a flood

After a serious flood, it is important to clean the affected area thoroughly. Several local repair and restoration companies can provide advice and assistance.

Failure to properly clean your floors, walls and furniture may result in the growth of mold and mildew, which can be very harmful to your health.