Water and Wastewater Billing
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**Please continue to issue payment of your water bill balance to E.L.K. Energy Inc. until you receive your first bill from the Town of Essex.**
In January 2024, the Town of Essex will assume the billing for water and wastewater services from E.L.K. Energy moving forward. Once the billing transition takes effect, you will no longer find water and wastewater charges on your E.L.K. Energy bills. Instead, you will receive a separate bill from the Town of Essex, detailing your water and wastewater charges.
Please note: If you receive your electricity from E.L.K. Energy, you will continue to receive an E.L.K. bill for your electricity charges.
Frequently Asked Questions
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When will the water/wastewater billing transition from E.L.K. Energy to the Town of Essex take effect? |
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The last E.L.K. water/wastewater bill will be issued in December 2023, and the first Town of Essex water/wastewater bill will be issued in January 2024 with a due date in February 2024. |
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Why did the Town of Essex assume billing of water/wastewater charges? |
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This change is occurring for many reasons. For full details, please see the Council’s authorizing report. |
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How do I make payments? |
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At this time, continue paying E.L.K. until you receive your first Town of Essex Water/Wastewater bill. |
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How often will the Town of Essex be billing for water/wastewater charges? |
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All water/wastewater accounts will be on a monthly billing cycle. |
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Where do I pay my E.L.K. Energy electricity bill? |
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If you receive your electricity from E.L.K. Energy, you will continue to receive an E.L.K. bill for your electricity charges. |
Water Billing Open House
To help ease the water billing transition and assist residents, the Town of Essex will host a water billing open house. Residents are invited to attend the informative session to learn about the new billing process, how to update pre-authorized payments, and more.
When: November 30, 2023 - 4pm to 6pm
Where: Essex Centre Sports Complex - Shaheen Room (60 Fairview Avenue West)
How to Prepare for Payment Changes
We want to ensure that you are prepared for upcoming changes to your water/wastewater billing. Prior to the billing transition, individuals can provide pre-authorized payment information to the Town of Essex to ensure a smooth payment transition. You can also register for e-billing to receive a paperless bill via email.
Provide your Pre-Authorized Payment Information
You can opt for our pre-authorized payment plan, allowing for automatic payments on each due date. To set-up pre-authorized payments for water billing with the Town of Essex, please complete the Pre-Authorized Payment Form below.
Pre-Authorized Payment Form
*Please note that your existing pre-authorized payment plan with E.L.K. Energy will not be transferred to the Town of Essex.
Pre-register for Paperless Billing
Reduce your environmental footprint and save! Switch to paperless billing to receive your water/wastewater bill via email and receive a discount of $1.25 per bill. Complete the online form below to pre-register for water/wastewater paperless billing with the Town of Essex.
E-Billing Registration Form
Questions?
For further questions regarding water/wastewater billing, please send us an email or call 519-776-7336 ext. 3051.
Thank you for being a part of the Town of Essex community, and we look forward to continuing to provide you with high-quality water and wastewater services.
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