Utility Providers

Many utility services within the Town of Essex such as water, hydro, and natural gas are provided by a third party. Please note that these services are NOT provided by the Town of Essex. If you are experiencing service issues, please contact the appropriate company for support.

Hydro

There are two providers of hydro in the Town of Essex. Please reference your hydro bill to determine your hydro provider.

E.L.K. Energy

ELK Energy Service Map

Customers can submit a damage claim by contacting E.L.K. Energy at 519-776-5291 or complete the online form.
In the event of a power outage, Customers are encouraged to contact E.L.K. Energy directly to report it at 519-776-5291, toll free at 1-877-355-7798, or by completing the online form.

Streetlights

Streetlights: E.L.K. Energy services the maintenance of Town of Essex streetlights. If you observe a non-working streetlight in the Town of Essex, we encourage you to report it online or call 519-776-7336, ext. 1100 or 1101 during regular business hours (Monday to Friday - 8:30a.m. to 4:30p.m.).

View the Streetlight Outage Map

Resources:

E.L.K. Energy/Entegrus Council Presentation - April 17, 2023

Hydro One

Hydro One Service Area Map

Customers can submit a damage claim through Hydro One’s Customer website at www.hydroone.com/claims.
In the event of a power outage, Customers are encouraged to contact Hydro One directly to report it online or by calling 1-800-434-1235. Additional helpful information about outages available on the Hydro One website.

Resources:

Hydro One Council Presentation - April 17, 2023
Hydro One Council Presentation and Council Presentation video - August 22, 2022
Hydro One Council Presentation and Council Presentation video - February 20, 2024
Customer Notice: How to report power outages to Hydro One

Water

Water Treatment

Three water treatment plants service the water needs of Essex residents - Union Water Treatment Plant, the Harrow and Colchester South Water Treatment Plant, and the Amherstburg Water Treatment Plant. Please reference your current water bill to determine your provider. Visit the designated Water Webpage for contact information and details.

Resources:

UWSS Inc. Update Presentation and Council Presentation video- March 3, 2025

Water and Wastewater Billing

Please visit our Water and Wastewater Billing page for more information.

For further questions regarding water/wastewater billing, please send us an email or call 519-776-7336 ext. 3051.

Wastewater

Town of Essex Environmental Services

519-776-7336 ext 1425
envservices@essex.ca

Natural Gas

Natural Gas Services

Natural gas services for the Town of Essex are provided by Enbridge. Visit the Enbridge website to learn more about natural gas services.

Telephone and Internet

Telephone Service

Internet Providers

Find high-speed internet projects happening near you with the Ontario High-Speed Internet Access Map.

*Please note that other providers may be available.

Call Before You Dig

There is buried infrastructure all over Ontario. You must contact Ontario One Call to get buried cables, pipes, and wires located so you can dig safely. Before you dig, contact Ontario One Call.