Utility Providers
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Many utility services within the Town of Essex such as water, hydro, and natural gas are provided by a third party. Please note that these services are NOT provided by the Town of Essex. If you are experiencing service issues, please contact the appropriate company for support.
Hydro
There are two providers of hydro in the Town of Essex. Please reference your hydro bill to determine your hydro provider.
- ELK Energy Service Map
- Customers can submit a damage claim by contacting E.L.K. Energy at 519-776-5291 or complete the online form.
- In the event of a power outage, Customers are encouraged to contact E.L.K. Energy directly to report it at 519-776-5291, toll free at 1-877-355-7798, or by completing the online form.
Resources:
- E.L.K. Energy/Entegrus Council Presentation - April 17, 2023
- Hydro One Service Area Map
- Customers can submit a damage claim through Hydro One’s Customer website at www.hydroone.com/claims.
- In the event of a power outage, Customers are encouraged to contact Hydro One directly to report it online or by calling 1-800-434-1235. Additional helpful information about outages available on the Hydro One website.
Resources:
- Hydro One Council Presentation - April 17, 2023
- Hydro One Council Presentation and Council Presentation video - August 22, 2022
- Customer Notice: How to report power outages to Hydro One
Streetlights:
Streetlights: E.L.K. Energy services the maintenance of Town of Essex streetlights. To report an issue with a streetlight, please complete the Customer Service Form online and provide location and details.
Drinking Water
Three water treatment plants service the water needs of Essex residents - Union Water Treatment Plant, the Harrow and Colchester South Water Treatment Plant, and the Amherstburg Water Treatment Plant. Please reference your current water bill to determine your provider. Visit the designated Water Webpage for contact information and details.
Water Billing
ELK Energy Inc. is contracted by the Town of Essex to read water meters and issue billings for water consumption, sanitary sewer charges, and the turning on or off of water services. For some residents of the Town of Essex, the billings received by ELK Energy also include charges for hydro-electric services.
Questions related to water billings should be directed to ELK Energy Inc. at 519-776-5291 or 1-877-355-7798.
Wastewater
- Town of Essex Environmental Services
519-776-7336 ext 1425
envservices@essex.ca
Natural Gas
Telephone Service
Internet Providers
Find high-speed internet projects happening near you with the Ontario High-Speed Internet Access Map.
*Please note that other providers may be available.
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