Report a Problem

Spot a problem? Report it online. Photo of damaged stop sign, pothole on roadway, and graffiti on exterior wall.

What is Report a Problem?

Report a Problem is an online service that allows residents to report issues related to Town infrastructure, parks, facilities, short term rental units (STRs), bylaws, and much more.

How to Report a Problem

To report a problem online, simply complete the form below. Town staff will review the service request and respond accordingly.

In addition, residents can report a problem at any of the Town's facilities, or by calling 519-776-7336, ext. 1100 or 1101 during regular business hours (Monday to Friday - 8:30a.m. to 4:30p.m.).

To report an urgent problem that poses an immediate threat to public health or safety outside of regular business hours, please call 519-776-7336.

If the problem is an emergency, please contact 911.

Questions?

Visit our Frequently Asked Questions Page to learn what types of problems are accepted, a summary of problem types with examples, and more.