Report a Problem is an online service that allows residents to report issues related to Town infrastructure, parks, facilities, short term rental units (STRs), bylaws, and much more.
To report a problem online, simply visit the Service Request Portal and complete the form. Town staff will review the service request and respond accordingly.
In addition, residents can report a problem at any of the Town's facilities, or by calling 519-776-7336, ext. 1100 or 1101 during regular business hours (Monday to Friday - 8:30a.m. to 4:30p.m.).
To report an urgent problem that poses an immediate threat to public health or safety outside of regular business hours, please call 519-776-7336.
If the problem is an emergency, please contact 911.
Submit a Request Check Service Request Status
*Please note, anonymous by-law complaints will not be reviewed and the Town of Essex does not respond to civil matters.
Please check your junk mail folder for all communication regarding your request, and identify them as Not Junk. Please note that while the Complainant’s personal information and identity is kept strictly confidential, the municipality is not able to investigate or process anonymous complaints. Complainant information must be disclosed to the municipality but will not be disclosed to others. The Town keeps the identity of every complainant confidential in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
1. Select Problem Type
2. Enter Problem Details
3. Add a Location
4. Contact Information
How to Check the Status of your Request
To check the status of your request at any time, simply return to the system and click the ‘Check Service Request Status’ button in the top righthand corner. Enter your Service Request Number and Last Name to view the status of your request.
Visit our Frequently Asked Questions Page to learn what types of problems are accepted, a summary of problem types with examples, and more.
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