Report a Problem FAQs

The online reporting system is designed to address submissions of a non-urgent or non-emergency nature. If you encounter a problem which poses a threat to public safety please contact Town Hall at 519-776-7336 or Emergency Services at 911.

For a summary of problem types within each category, please see the list below.

Your submission should include as much information as possible, including a detailed description of the problem and where the problem is located. Submissions must include your contact email and phone number so Town staff can follow up if more information is required. 

The online reporting system is designed to provide updates on problems that have been submitted. The Town of Essex does not accept anonymous submissions. If you would like to report a problem without providing your contact information, please call the Town at 519-776-7336.

My problem does not fall into one of these categories, what should I do?

If the problem you are submitting does not fall under any of the categories, you can submit under the “Other/unsure” category. Your problem information will be reviewed by Town of Essex staff to direct it to the correct department. Otherwise, you can contact Town Hall at 519-776-7336 during regular business hours for advice on where to direct your problem.

Personal Information is being collected under the authority of the Municipal Act 2001 P.S.O. c45, and in accordance with the Municipal Freedom of Information and Protection of Privacy Act. Questions about this collection can be directed to the Town Solicitor, Legal and Legislative Services/Clerk, at 519-776-7336.

For property standards submissions, the information you submit may be used to initiate an investigation or enforcement actions. This information may become part of the public record. For more information about how information may be used by our By-law Enforcement team, please contact 519-776-7336 ext 1400.